Privacy Policy

1. What We Collect

We collect only what’s needed to fulfil your order and operate the store:

• Contact & shipping: name, email, shipping address, phone (if provided);
• Order details: products purchased, order history;
• Payment confirmation: transaction confirmations (we do not store full card numbers or private crypto keys — see §4);
• Technical: IP address, browser, and usage data via analytics (see §5).

2. How We Use It

To process and ship orders, communicate about your order, provide support, prevent fraud, comply with legal obligations, and — only with your consent — send marketing emails you can unsubscribe from at any time.

3. Sharing & Disclosure

We do not sell your personal information. We share it only with service providers necessary to operate: our e-commerce platform (Shopify), shipping carriers (Canada Post), and email/analytics tools — each only to the extent needed. We may disclose information if required by law.

4. Payment Data

Payments are made directly via Interac e-Transfer or cryptocurrency (Bitcoin, USDC, USDT) to our receiving addresses. We do not use a third-party card processor, and we never collect or store credit card numbers. For crypto payments, we receive only the public transaction record on the blockchain, never your wallet keys or private information.

5. Cookies & Analytics

We use essential cookies for cart and checkout function, and analytics tools (GA4 and Microsoft Clarity) to understand site usage. You can control cookies through your browser settings.

6. Data Retention

We retain order and transaction records as required for tax, accounting, and legal purposes (typically 7 years), and other personal data only as long as needed for the purposes described here.

7. Your Rights (PIPEDA)

You have the right to access the personal information we hold about you, request corrections, withdraw consent for marketing, and request deletion where we are not legally required to retain it. To exercise these rights, contact us (see §9).

8. Security

We use industry-standard safeguards to protect your information, including encryption in transit. No method of transmission is 100% secure, but we take reasonable steps to protect your data and limit access to it.

9. Contact

Privacy questions or requests: info@pacificpeptides.ca
Privacy Officer: designated internally — reachable via the email above

If you have an unresolved concern, you may contact the Office of the Privacy Commissioner of Canada.