Retail orders ship from British Columbia and wholesale kits ship from within Canada, always to addresses in Canada. This page is the short version; the Terms & RUO policy apply to every order. Retail and wholesale orders have different shipping rules, covered below.
Where we ship
Canada only, to any Canadian province or territory. We do not ship outside Canada.
Retail orders
When your order ships
Orders are dispatched within 1 business day of payment being received. Interac e-Transfer orders ship once the transfer is received; crypto orders ship once the payment is confirmed on the network. You will get an email with your tracking number as soon as the parcel is on its way.
Delivery
We ship with Canada Post, fully tracked. Depending on the size of your order we use a flat rate box, an Xpresspost mailer or another Canada Post service, so delivery times vary by destination, typically 2 to 7 business days. Delivery times are estimates set by the carrier, not guarantees.
Shipping cost
Retail orders ship for a flat $20, and free when the retail subtotal is $249 or more (CAD). The exact amount is always shown in your cart before you pay.
Packaging
Parcels go out in plain, discreet packaging with a return address and no product names on the outside.
Lost or damaged parcels
We photograph every retail order before it is packed. Once tracking shows a parcel as delivered, our responsibility for it ends.
Lost in transit. If tracking never shows your parcel as delivered, email info@pacificpeptides.ca with your order number within 14 days of dispatch and we will reship it at no charge.
Damaged, missing or wrong items. If a parcel arrives damaged, or an item is missing or wrong, we can only review your claim if you record an unedited video of the parcel being opened, showing the sealed package, the shipping label and the contents from the first cut. Email us within 7 days of delivery with your order number and the video. Without the video we cannot guarantee a replacement. If your claim is confirmed, we reship the affected items at no charge.
Address errors, refused and unclaimed parcels
We ship to the address entered at checkout, so please check it before you pay. If it needs to change, email us before your order ships. If a parcel comes back to us because the address was incorrect or incomplete, or because it was refused or not picked up, we will reship it once you cover the cost of shipping. We will tell you the amount first and ship as soon as it is paid.
A parcel that is delivered to the address you entered, or that is lost or damaged because of a customer error, is not eligible for replacement.
Wholesale orders
Wholesale kits ship as their own package with their own shipping line, even when they share a cart with retail vials. They are not third-party tested, and they do not count toward the retail free shipping threshold.
Shipping
Wholesale parcels ship with UPS or Canada Post, always with a tracking number. Shipping is a flat $30 per wholesale package, typically 5 to 7 business days.
Damaged, missing or wrong items
Wholesale kits are packed and shipped by our fulfilment partner, who photographs every parcel before it is packed. Once tracking shows a parcel as delivered, responsibility for it ends.
If you believe an item is missing, damaged or wrong, we can only take your claim to our fulfilment partner if you record an unedited video of the parcel being opened, showing the sealed package, the shipping label and the contents from the first cut. Email info@pacificpeptides.ca within 7 days of delivery with your order number and the video. Without the video we cannot guarantee a replacement. If your claim is confirmed, the affected items are reshipped at no charge.
The address, refused and unclaimed parcel rules in the retail section above apply to wholesale orders too.
Returns
Because these are laboratory research materials, we cannot accept returns or exchanges once an order has shipped, whether or not the packaging has been opened, and we do not offer refunds. The reshipping promise above is the exception. If something is wrong with your order, write to us first and we will make it right.
Questions
Email info@pacificpeptides.ca. We reply within one business day.